Consumer information and regulatory documents

We have collected all the necessary information so that each of you can learn about your rights and feel protected, because we understand how important it is for you to take care of your business, and not waste time searching for the necessary information.

For your convenience, we have placed on this page a list of regulatory documents that regulate relations between the Supplier and Consumers-legal entities in the retail market. electrical energy:

1. Law of Ukraine «"About the electricity market"».
2. Law of Ukraine «"On the Protection of Consumer Rights"».
3. Law of Ukraine «"On citizens' appeals"».
4. Law of Ukraine «About information ».
5. Law of Ukraine «"On access to public information"».
6. Law of Ukraine «"On the protection of personal data"».
7. Law of Ukraine «About the National Commission for State Regulation in the Spheres of Energy and Utilities (NCRECU).
8. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated 27.12.2017 No. 1469 «On approval of the Licensing Conditions for conducting business activities for the supply of electricity to consumers».
9. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 307 «On approval of the Market Rules"».
10. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 308 «On approval of the Rules of the day-ahead and intraday markets«.
11. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 312 «"On approval of the Rules of the retail electricity market"».
12. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 309 «On approval of the Transmission System Code"».
13. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated March 14, 2018 No. 310 «On approval of the Distribution Systems Code"».
14. Resolution of the National Commission for the Energy and Utilities of Ukraine dated March 14, 2018 No. 311 «On approval of the Code of Commercial Electricity Accounting"».
15. Resolution of the National Commission for the Regulation of Energy and Utilities of June 12, 2018 No. 375 «"On approval of the Procedure for ensuring electricity supply quality standards and providing compensation to consumers for their non-compliance"».

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