Consumer information and regulatory documents

We have collected all the necessary information so that each of you can learn about your rights and feel protected, because we understand how important it is for you to take care of your business, and not waste time searching for the necessary information.

For your convenience, we have placed on this page a list of regulatory documents that regulate relations between the Supplier and Consumers-legal entities in the retail market. natural gas:

1. Law of Ukraine «"About the natural gas market"».
2. Law of Ukraine «"On the Protection of Consumer Rights"».
3. Law of Ukraine «"On citizens' appeals"».
4. Law of Ukraine «About information ».
5. Law of Ukraine «"On access to public information"».
6. Law of Ukraine «"On the protection of personal data"».
7. Law of Ukraine «About the National Commission for State Regulation in the Spheres of Energy and Utilities (NCRECU).
8. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated September 30, 2015 No. 2496 «"On approval of the Rules for the supply of natural gas"».
9. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated September 30, 2015 No. 2494 «"On approval of the Code of Gas Distribution Systems"».
10. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated September 30, 2015 No. 2493 «"On approval of the Gas Transportation System Code"».
11. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated 16.02.2017 No. 201 «On approval of the Licensing Conditions for conducting economic activities in the natural gas market».
12. Resolution of the National Commission for the Supervision of Energy and Utilities of Ukraine dated September 21, 2017 No. 1156 «On approval of Minimum Standards and Requirements for the Quality of Consumer Service and Natural Gas Supply».

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