{"id":1185,"date":"2024-02-23T18:08:13","date_gmt":"2024-02-23T16:08:13","guid":{"rendered":"https:\/\/union-green-synergy.com\/?page_id=1185"},"modified":"2026-01-21T13:24:14","modified_gmt":"2026-01-21T11:24:14","slug":"rights-and-obligations-of-the-consumer-and-supplier-of-natural-gas","status":"publish","type":"page","link":"https:\/\/union-green-synergy.com\/en\/pryrodnyj-gaz\/rights-and-obligations-of-the-consumer-and-supplier-of-natural-gas\/","title":{"rendered":"Rights and obligations of the consumer and supplier of natural gas"},"content":{"rendered":"

The natural gas consumer is obliged to:<\/strong><\/p>\n\n\n\n

\u2013 comply with the requirements of the Natural Gas Supply Rules;
\u2013 ensure compliance with the discipline of natural gas selection (consumption) in the volumes and on the terms specified in the contracts;
\u2013 timely and in full pay for the delivered natural gas on the terms specified in the contracts;
\u2013 implement a set of measures aimed at preventing the emergence of a threat to life or injury, damage to equipment and products, negative environmental consequences, etc. in the event of receiving a notification of the termination (restriction) of the supply (distribution\/transportation) of natural gas;
\u2013 ensure the admission of supplier representatives upon presentation of an official ID card to the territory of their own facilities to verify data on actual natural gas consumption;
\u2013 independently limit (stop) natural gas consumption in cases of:
\u2013 violation of payment terms under a contract for the supply of natural gas;
\u2013 absence of a consumer in the billing period in the Register of any supplier on the GTS Operator's information platform;
\u2013 exceeding the confirmed volume of natural gas without agreement with the supplier;
\u2013 absence of a concluded natural gas supply contract;
\u2013 in other cases provided for by applicable law.<\/p>\n\n\n\n

A natural gas consumer has the right to:<\/strong><\/p>\n\n\n\n

\u2013 to receive natural gas in the volumes specified in the natural gas supply contract, subject to compliance with its terms;
\u2013 for the simultaneous receipt of natural gas from several suppliers at one commercial metering point, which is assigned a separate EIC code, in one settlement period in the manner established by Clause 22 of Section II of the Natural Gas Supply Rules, subject to the conclusion of a natural gas supply contract with such suppliers and after concluding an allocation agreement with them in accordance with the requirements of the Gas Transportation System Code;
\u2013 to receive free information about the supplier's prices for natural gas and the payment procedure;
independently stop (limit) the withdrawal of natural gas for its own needs in compliance with the requirements of current legislation, of which it must notify in writing all natural gas market entities with which relevant contracts have been concluded;
\u2013 demand the resumption of natural gas supply in accordance with the established procedure after eliminating violations and compensating for the payment of services for disconnection and connection, if the termination of gas supply occurred without terminating the natural gas supply contract;
\u2013 other rights provided for by applicable law.<\/p>\n\n\n\n

Rights and obligations of a natural gas supplier<\/strong><\/p>\n\n\n\n

The natural gas supplier has the right:<\/strong><\/p>\n\n\n\n

\u2013 to conclude a natural gas supply contract with any consumer and, in the absence of overdue debts of the consumer for natural gas to the current supplier, to supply natural gas to the consumer in the period following the period of natural gas supply by the current supplier;
\u2013 receive timely payment for natural gas from the consumer in accordance with the terms of the contract;
to unhindered access (upon presentation of an official ID card) to commercial natural gas metering units installed at the consumer's gas consumption facilities, for the purpose of verifying data on actual natural gas consumption;
\u2013 for complete and reliable information from the consumer with whom the contract has been concluded regarding natural gas consumption regimes;
\u2013 to initiate the procedure for terminating (restricting) the supply of natural gas to the consumer in accordance with the terms of the contract for the supply of natural gas and in accordance with the requirements of the Rules for the Supply of Natural Gas;
\u2013 other rights provided for by applicable law.<\/p>\n\n\n\n

The natural gas supplier is obliged to:<\/strong><\/p>\n\n\n\n

\u2013 comply with the requirements of the Natural Gas Supply Rules;
\u2013 ensure the supply of natural gas under the terms specified in the natural gas supply contract;
\u2013 ensure, in accordance with the requirements of the Gas Transmission System Code, timely registration of the consumer in its own Register of Consumers on the information platform of the GTS Operator, provided that the consumer complies with the natural gas supply contract concluded with the supplier;
\u2013 in accordance with the established procedure, consider consumer requests regarding activities related to the supply of natural gas;
timely provide the consumer with reliable information, including that provided for by the Law of Ukraine \u00abOn the Features of Access to Information in the Spheres of Electricity Supply, Natural Gas, Heat Supply, Centralized Hot Water Supply, Centralized Drinking Water Supply and Water Drainage\u00bb, as well as data on actual charges (volume and cost) for gas supply services, in order to enable the consumer to regulate his own natural gas consumption. Measures for providing information to the consumer must be provided for in the natural gas supply contract. No additional costs for providing information are paid by the consumer;
\u2013 timely notify the consumer if the supplier is in the process of liquidation or bankruptcy, or the supplier is undergoing the procedure of suspension\/cancellation of the natural gas supply license, or its license to conduct natural gas supply activities has been canceled or its operation has been suspended, and about the absence of natural gas resources;
\u2013 comply with minimum standards and requirements for the quality of service to natural gas consumers;
\u2013 offer the consumer under the natural gas supply contract a choice of payment methods for the natural gas supplied and consumed, including bank payment service, online transfer, postal order, cash deposit into the supplier's account at the cash desk and\/or other methods, the agreement of which must be fair, transparent and non-discriminatory between consumers;
\u2013 create contact points to provide information to consumers. The contact details and operating hours of each contact point must be provided in the natural gas supply contract and on the supplier's website on the Internet;
provide the consumer with a final bill (invoice) after changing the supplier or terminating the natural gas supply contract no later than six weeks after such change or termination of the contract;
\u2013 in the event of initiating the exclusion of a consumer from the Supplier's Consumer Register, promptly (simultaneously with the notification to the GTS Operator in accordance with the requirements of the Gas Transportation System Code) notify the consumer of the commission of such actions;
\u2013 conclude an agreement on the termination (restriction) of natural gas supply with the GDM Operator, in whose gas distribution area the consumer of such supplier is located;
\u2013 perform other duties stipulated by applicable law.<\/p>","protected":false},"excerpt":{"rendered":"

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